Last updated: 16 September 2026
TV and Aerial Installer Newcastle respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect, how we use it, how long we keep it and the rights you have in relation to your personal data.
1. Who we are
TV and Aerial Installer Newcastle provides TV installation, TV wall mounting, concealed cable installation, aerial installation and related services throughout Newcastle upon Tyne, Northumberland and surrounding areas.
Business owner: Mick Stocker
Telephone: 07886 732555
Email: hello@tvandaerialinstallernewcastle.uk
Website: https://www.tvandaerialinstallernewcastle.uk/
44 Gleneagles Road, Sunderland, England, SR4 8JG
For data protection purposes, TV and Aerial Installer Newcastle is responsible for the personal information it collects and uses.
2. Information we may collect
We may collect personal information including:
- Your name
- Telephone number
- Email address
- Home or installation address
- Details of the services you require
- Information you provide through our contact or enquiry forms
- Appointment and installation details
- Correspondence between you and us
- Invoice and payment information
- Technical information relating to your use of our website
- Cookie preferences
- IP address, browser information and website usage information where applicable
We do not intentionally collect sensitive personal information through our website.
3. How we collect your information
We may collect information when you:
- Complete a website enquiry or contact form
- Call, email or message us
- Request a quotation
- Make a booking
- Arrange an installation
- Become a customer
- Communicate with us about an existing or previous job
- Use our website
Certain technical information may also be collected automatically through website hosting, security systems, analytics tools and cookies.
4. How we use your information
We may use your information to:
- Respond to enquiries
- Provide quotations
- Arrange appointments
- Carry out TV, aerial and related installation work
- Contact you concerning a booking or installation
- Provide customer support
- Issue invoices and maintain financial records
- Manage warranties, complaints or follow-up work
- Improve our website and services
- Protect our website against fraud, spam, abuse and security threats
- Meet accounting, tax and other legal obligations
We will not sell your personal information to third parties.
5. Our lawful basis for using personal information
Depending on the circumstances, we process personal information because:
Contract
Processing is necessary to provide a quotation, arrange an appointment, perform installation work or otherwise fulfil a contract with you.
Legitimate interests
We may process information where it is reasonably necessary for operating and protecting our business, responding to enquiries, maintaining customer relationships and improving our services.
We balance these interests against your privacy rights.
Legal obligation
We may need to keep certain records to comply with accounting, taxation and other legal requirements.
Consent
Where consent is required, such as for certain cookies or electronic marketing, we will request it separately.
You can withdraw consent where consent is the lawful basis for processing.
6. Contact forms and enquiries
When you submit an enquiry through our website, the details you provide will be used to respond to your request and, where appropriate, prepare a quotation or arrange an appointment.
Submitting an enquiry does not automatically create a contract between you and TV and Aerial Installer Newcastle.
7. Who we may share information with
Where necessary, personal information may be shared with trusted organisations that help us operate the business, such as:
- Website hosting providers
- Email providers
- Website security providers
- Website analytics providers
- Accountants or bookkeepers
- Payment providers where applicable
- IT and website support providers
- Professional advisers
- Government bodies or regulators where required by law
Service providers are only given access to information where necessary for the services they provide.
We may also disclose information where required by law or where reasonably necessary to establish, exercise or defend legal claims.
8. Website analytics and cookies
Our website may use cookies and similar technologies for essential website functionality, security, analytics and other purposes.
Non-essential cookies will only be used where permitted and, where required, after you have provided consent.
More information can be found in our Cookie Policy.
You can also manage your cookie preferences using the cookie controls available on the website.
9. How long we keep your information
We only retain personal information for as long as reasonably necessary.
The exact retention period depends on the type of information and why it was collected.
For example:
- General enquiries that do not result in work will normally be deleted when they are no longer required.
- Customer and job information may be retained where needed for warranties, customer service or legal purposes.
- Financial, invoice and accounting records may be retained for up to six years or for any longer period required by law.
Information that is no longer required will be securely deleted or anonymised where appropriate.
10. Keeping your information secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, loss, alteration or misuse.
These measures may include website security systems, access controls, secure hosting, software updates, encrypted connections and appropriate account security.
No internet-based system can be guaranteed to be completely secure.
11. International data transfers
Some website, email, analytics or technology providers may process information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place as required by UK data protection law.
12. Your data protection rights
Depending on the circumstances, you may have the right to:
- Ask for a copy of personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to delete your information
- Ask us to restrict how your information is used
- Object to certain uses of your information
- Request transfer of certain information
- Withdraw consent where processing is based on consent
Not every right applies in every situation.
To exercise your rights, contact:
hello@tvandaerialinstallernewcastle.uk
We may need to verify your identity before responding to a request.
13. Complaints
If you have concerns about how we handle your personal information, please contact us first so that we can investigate.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK regulator responsible for data protection.
14. Third-party websites
Our website may contain links to websites operated by other organisations.
We are not responsible for the privacy practices, security or content of third-party websites. You should review their privacy policies separately.
15. Changes to this Privacy Policy
We may update this Privacy Policy when our services, website systems or legal obligations change.
The latest version will always be published on this website with the date it was last updated.
16. Contact us
If you have any questions about this Privacy Policy or how your information is handled, contact:
TV and Aerial Installer Newcastle
Mick Stocker
Telephone: 07886 732555
Email: hello@tvandaerialinstallernewcastle.uk
44 Gleneagles Road, Sunderland, England, SR4 8JG
